terms & conditions

Taxes and fees details:
Final rates quoted include international travel taxes, airport passenger facility charges (PFC) of up to $18 per person, the September 11th Security Fee of up to $10 per person and federal excise taxes of $3.50 which will be imposed on each domestic flight segment of the itinerary. A flight segment is defined as a takeoff and a landing. Substantial restrictions apply for refunds, cancellations and changes to reservations. Full payment is due at the time of booking. For more information, please see payment policies below.

Rental car information:
Rental cars are available to drivers 21 years of age and older. (In certain states drivers must be 25 years of age or older.) Rates for prices including a car do not include fees such as taxes, gasoline, optional insurance and a collision damage waiver which are payable to the car company. Additional surcharges for drivers under the age of 25 may apply and will also be payable directly to the car company. Free rental car upgrade applies to the base car only.

Special requests:
Special requests such as room location, special meals or assistance will be communicated to the appropriate supplier, but cannot be guaranteed by Spirit Vacations. Spirit Vacations reserves the right to substitute hotel accommodations and to make alterations in the itinerary, which are beyond the control of Spirit Vacations. Room photographs and maps are for informational purposes only and may not depict the actual category purchased or be exact in every detail. For travel to Las Vegas: passengers must be 21 years or older to check into Las Vegas hotels, unless accompanied by an adult.

All terms and conditions, including dollar amounts, are subject to change at any time with or without notice at Spirit Vacations sole discretion.

Bookings including published retail fares may be subject to additional restrictions, including but not limited to Saturday night stays, advance purchase requirements and non-refundability.

What are our payment policies?
When making a booking on the Web site all payments must be made in full at the time of booking.

For all air/hotel packages:

No bookings will be taken 3 business days or less prior to departure.

Payments made on the Web site may only be made using a MasterCard, VISA, Discover or American Express. When using our call center, payment methods may vary but your final vacation package price may be higher. Payments are to be made by you or your travel consultant.

The Spirit Vacations price is guaranteed when full payment is received in Spirit Vacations’ office. However, Spirit Vacations reserves the right to re-invoice your reservation should an error be made in computing your vacation package price. All other bookings are subject to applicable fare increases or surcharges. Rates are always subject to change for events beyond the control of Spirit Vacations including, but not limited to, increases in fuel surcharges, establishment of any surcharges, departure taxes, tariffs or airport passenger facility charges.

Confirmation:
You will receive a confirmation of the booking within 24 hours and complete e-docs within 3 days of booking.

What about late bookings?
New bookings may not be made 3 business days or less prior to your departure date.

What if a reservation needs to be changed or cancelled?
No refunds will be made for missed or unused flights or for any cancellation made less than 48 hours prior to the day of your departure. A change to your reservation will be defined as a cancellation.

Cancellation fees and information:
(SAME FOR DOMESTIC AND INTERNATIONAL, AIR/HOTEL AND LAND ONLY)

Airline name changes are permitted at a $110 per person cost plus any applicable fare difference and will be handled as an exchange. Land only name changes are considered a revision. Cancellations must be made through Spirit Vacations and are non-refundable. Both bulk and published airfare tickets are non-refundable but exchangeable for a $110 per person fee plus any applicable fare differences and reuse no more than (1) year after the date of booking of the original reservation.

Once any portion of the vacation has been used, the unused features (including hotel nights less supplier cancellation/early check out penalties but excluding value-added and attraction inclusions), may be refunded less a $25 administrative charge per refund and any applicable charges from the hotel or other suppliers. Attraction passes are non-refundable.

A written refund request (subject to the penalties herein) must be submitted to Spirit Vacations no later than 90 days after the scheduled departure date or any payments and deposits shall be forfeited. Acceptance of a refund constitutes a waiver by the consumer of all rights and remedies under applicable law. Please submit a request in writing to Spirit Vacations to receive a refund.

Spirit Vacations Travel Protection
Enjoy peace of mind. When you're planning your vacation, the last thing you want to think about is an unexpected problem, such as an illness or sudden change in plans. With Spirit Vacations Protection Waiver you can get complete peace of mind even if unexpected circumstances arise. The penalty waiver does not cover bulk or published airfare.

Protection Waiver – Covers cancellations for any reason, up to the moment of travel. Airline imposed non-refundable fees are non-refundable, even if the Penalty Waiver is purchased.

Post Departure Travel Protection – Benefit of purchasing includes protection against loss, delay and theft during travel and medical care and transportation in the event of injury or illness.

This non-refundable and non-transferable plan must be purchased at the time of booking.

What are the responsibilities of Spirit Airlines?
Spirit Airlines is responsible only for the air transportation it provides in connection with this vacation and is not responsible for ground transportation, accommodations or any other features of this vacation.

What are the responsibilities of The Mark Travel Corporation (the operator)? Spirit Vacations is operated by The Mark Travel Corporation. The operator is an independent contractor that arranges travel-related services for individual, family and group travel. The operator is neither an agent of the customer nor of those providing travel-related services, and does not in any manner directly provide accommodations, optional tours, transportation, meals or other travel-related services.

The operator shall not be liable for personal injury or property damage resulting from the acts, omissions or negligence of any person providing accommodations, optional tours, transportation, meals or other travel-related services.

The operator shall not be liable for any delayed departures, missed carrier connections, substitutions of accommodations or of common carrier equipment, termination of service, cancellation or double booking of reservations or tickets beyond its control and without notice.

The operator reserves the right to decline, to accept, or retain any person as a member of these vacations at any time for any reason whatsoever.

What are the passengers' responsibilities?

The passenger should check-in at the ticket counter at least 3 hours prior to the scheduled departure time and report to the departure gate at least 60 minutes before departure time. To help ensure on-time performance Spirit Vacations requires that passengers must be on the aircraft at least 30 minutes before the scheduled departure time of the flight, even if the customer has already checked in at the ticket counter. Failure to meet this requirement may result in cancellation of your reservation and make you ineligible for denied boarding compensation. Flight times are tentative and subject to change without notice.

For security measures, passengers must show a government issued photo identification (such as a passport) at the airport to board the plane. Please see Proof of Citizenship section below for acceptable proof of citizenship when traveling outside the continental United States.

Unless you file any claim you may have with The Mark Travel Corporation/Spirit Vacations within 90 days after the termination of this trip, The Mark Travel Corporation/Spirit Vacations is released from all further liability.

It is agreed by and between the passenger and the operator that all disputes and matters whatsoever arising under or in connection with or incident to the responsibility of The Mark Travel Corporation shall be litigated, if at all, in and before a court located in the State of Wisconsin, U.S.A., to the exclusion of the courts of any other state or country.

Passengers may not make changes to their route, city of origin or destination, or exchange or transfer their tickets to another date except as provided herein. Reservations may be transferred to another passenger at a $110 per person re-ticketing fee plus any applicable fare differences but not to another airline. Failure to travel on any booked flight segment may result in the cancellation of all other segments associated with your vacation package.

Since Spirit Vacations sells leisure vacation packages, individuals attending a convention may not use this vacation package for their stay at a hotel. If this vacation package is used for any reason other than leisure travel, hotels will directly assess an additional surcharge during holiday, convention or special event time periods.

Vacation Package Exclusions
Items not included in the vacation package price include, but are not limited to, local island departure taxes; tourist card fees in Costa Rica and the Dominican Republic; miscellaneous hotel charges (including surcharges); baggage handling; gratuities; meals (except where noted); cribs, rollaway beds and additional children's bedding; rental car taxes and gasoline, optional insurance or age/rate differentials; daily parking fees at hotels; and items of a strictly personal nature. These items are the sole responsibility of the traveler and should be paid directly when the service is received.

Baggage Fees
Additional fees apply for checked baggage. For further details visit http://www.spiritvacations.com/advisories/advisoryDetail.asp?xmlFile=Baggage.xml.

Advance Seat Assignment Fees
Additional fees apply for advance seat assignments made prior to check-in at the airport. For further details visit http://www.spiritvacations.com/advisories/advisoryDetail.asp?xmlFile=Seat_Assignments.xml.

Proof of Citizenship
U.S. citizens traveling abroad must possess valid proof of citizenship. Acceptable forms of proof of citizenship for U.S. citizens traveling between the U.S. and the Caribbean and Mexico are: a valid passport. It is the responsibility of all passengers to obtain a passport through their local Passport Office. The Clerk of the Federal Court or designated Post Office may execute your application and forward to Passport office for processing. It may be necessary to obtain a travel visa for some destinations. The passenger is responsible for obtaining all required documents for proof of citizenship. No refunds will be made for passengers affected by failure to possess proper documents.

For additional information please visit www.travel.state.gov or www.dhs.gov.

Special Requirements for Children
Spirit Airlines will not accept, for any reason, unaccompanied minors for international travel. For international travel, a minor is defined as up to and including 12 years of age.

To learn more please click here: http://www.spiritair.com/Policiesspecialneeds.aspx#Children

Infant Information - Any infant traveling, regardless or whether a seat is purchased, will be subject to airline imposed taxes which will be assessed at time of check-in at the airport. See individual hotel profiles for any charges that may apply for infants for the hotel portion of your vacation package.

Hotel Taxes and Service Fees
We market hotels under a “prepaid/merchant” model, where we collect the full amount from you in advance and manage the payments to the hotel on your behalf. In connection with facilitating your hotel arrangement, the amount you are charged will include taxes and service fees. This amount includes an estimate to recover the amount we pay to the hotel related to your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or other similar taxes. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate us for our services as well as covering costs we incur in connection with handling your reservation.

We are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.